Privacy Policy

Last updated: 2026-11-09

1. Overview and scope

This Privacy Policy explains how RSFlowHub ("we", "us", or "our") collects, uses, and safeguards personal information when you visit this website (https://toran.rsflowhub.com) or purchase a Toran software licence.

Country: India

2. Information collected on this website

We collect information only when you interact directly with this website:

• Order details: When purchasing a licence, we collect your name, email address, mobile number, business name (optional), GSTIN (optional for tax invoices), the domain you plan to install on (optional), and your IP address (for fraud prevention and checkout rate limiting).
• Contact inquiries: When you submit our contact form, we collect your name, email address, phone number, the topic of inquiry, and your message content.
• Payments: Payments are processed by Razorpay Software Private Limited. We do not collect, view, or store credit card numbers, debit card details, UPI PINs, or net banking passwords. Razorpay processes your payment credentials under PCI-DSS Level 1 compliance.
• Chat assistant: The chat window on this website is provided by RSFlowHub, our own chatbot product. Messages you type in it are processed to answer you and kept for up to 90 days so we can improve answers and follow up on support requests. Please do not share payment details or passwords in the chat.
• Analytics and cookies: We do not run third-party advertising networks or trackers. General anonymous website analytics are loaded only if Google Analytics is enabled. Essential session cookies are used solely for CSRF protection and checkout security.

3. How we use your information

We use your website data strictly for legitimate business and transactional purposes:

• Delivering your purchased licence key, invoice, and digital download link.
• Providing software updates, technical support, and responding to your contact inquiries.
• Generating GST-compliant tax invoices and fulfilling statutory accounting requirements under Indian law.
• Detecting, preventing, and mitigating fraudulent transactions or abuse.

4. Data sharing and disclosure

We do not sell, rent, or trade your personal information. Information is shared only with trusted operational service providers as necessary to fulfill our services:

• Payment processing: Razorpay processes payments on our behalf.
• Transactional email: SMTP or email service providers deliver your order receipts, licence keys, and support replies.
• Legal requirements: We may disclose information if required to comply with applicable Indian laws, tax regulations, court orders, or governmental requests.

5. Data retention

We retain transaction and billing records (invoices, customer names, GSTINs, and order references) for the minimum statutory period mandated by Indian tax and accounting regulations. Contact form inquiries are kept only as long as necessary to resolve your request and maintain communication history.

6. Your rights and the DPDP Act 2023

Under India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable privacy laws, you possess specific rights regarding your personal data:

• Right to access: You may request a summary of the personal data we hold about you and the processing activities undertaken.
• Right to correction: You may request the correction or completion of inaccurate or outdated personal data.
• Right to erasure: You may request the deletion of your personal data, subject to legal and taxation retention requirements.
• Grievance redressal: You may submit any concerns or grievances regarding the processing of your personal information.

7. Contact and grievance officer

To exercise any of your data rights or to ask questions regarding this policy, please reach out to us at support@rsflowhub.com.