Customer Guarantee

Refund Policy

Our 7-day money-back guarantee and refund terms for Toran licences.

Last updated: 2026-11-09

1. Digital product overview

Toran is a digital software product developed and sold by RSFlowHub. Because digital software provides immediate access to source code and assets upon download, our refund terms balance fair consumer protection with the unique nature of digital goods.

Country: India

2. 7-day money-back guarantee

We provide a full refund within 7 days of your purchase date under the following conditions:

  • Technical incompatibility: Toran cannot run on your web hosting environment despite your server meeting all published minimum system requirements (PHP 8.2+, MySQL 5.7+ or MariaDB 10.3+, required PHP extensions, and cron), and our technical support team is unable to resolve the issue after you provide relevant server error logs or temporary diagnostic access.
  • Billing errors: You experienced an accidental duplicate charge or an incorrect transaction amount confirmed by Razorpay.

3. Non-refundable situations

Refunds are not granted in the following circumstances:

  • Change of mind: Deciding you no longer need the software, choosing an alternative tool, or requesting a refund after downloading the application package.
  • Substandard hosting: Attempting to deploy Toran on servers that fail to meet the published minimum requirements (such as outdated PHP versions below 8.2, absence of MySQL/MariaDB, or disabled proc_open functionality required by the scheduler).
  • Delivered installation service: The optional server installation service (whether purchased as a ₹2,999 add-on or included with Planner/Agency plans) is non-refundable once our team has performed and completed the setup on your server.
  • Third-party costs: Fees paid to third parties, including domain registrars, hosting providers, Meta (WhatsApp Cloud API fees), or Twilio, are outside our control and non-refundable.

4. How to request a refund

To request a refund within the 7-day window:

  1. Email our support team at support@rsflowhub.com with the subject line Refund Request – [Your Order Number].
  2. Include your order reference or licence key, the email address used during purchase, and a description of the technical issue along with server error logs.
  3. Our team will attempt to assist you in resolving the issue. If our team cannot resolve the technical problem on a compliant server, your refund will be approved promptly.

5. Refund processing and payout

Once approved, refunds are processed through Razorpay directly to your original payment method (UPI, credit/debit card, or bank account). Funds typically appear in your account within 5 to 10 business days, subject to your bank's processing cycles.

6. No automatic renewals

All Toran licence purchases are strictly one-time payments. Nothing renews automatically, and we never store payment credentials for recurring debits.